1. Eligibility for Refunds
We accept refund requests within 14 days of delivery. To be eligible for a refund:
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The item must be unused, unworn, and in its original packaging
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You must provide a receipt or proof of purchase
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The item must not be a final sale or custom/personalized item
2. How to Request a Refund
To request a refund, contact us at support@driphoops.com with:
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Your order number
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Reason for the return
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Photos (if applicable, e.g. damaged or incorrect items)
We will respond within 2–3 business days with return instructions.
3. Return Shipping
Customers are responsible for return shipping costs unless:
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The item was defective
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The wrong item was delivered
We recommend using a trackable shipping service when returning items.
4. Refund Processing
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–10 business days
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If rejected, we will explain the reason via email
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company — it may take some time before your refund is officially posted
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at support@driphoops.com
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at support@driphoops.com.
7. Non-Refundable Items
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Gift cards
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Sale items
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Personalized or customized products
Need help?
If you have any questions about our refund policy, feel free to contact us:
📧 support@driphoops.com